We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Cup (have 4 different ordered) are in mint condition arrived and just like on the Picture described.
Mug is straight very cool!!! Thank you very much!!! Packed in two inflatable bags, came safely and safely.
Well packaged. Recommended.
The cup comes with a mug. No need to order separately. But, the lid leaks (
Very well packaged
Excellent quality of the goods and packaging, i recommend
The mug was very well packed, but it did not save it -- when delivered managed to break (((the money was returned
Super fast delivery-12 days to ecb. Packed sooo well, the tank will pass on the parcel-the mug will remain intact)))) The product itself is of good quality, large volume, pleased with the top of the handle branch, for which you can hold, so as not to slip and not burn the palm. Boldly order. Seller thanks!!!!
Well received the package I like a lot I will recommend thank you very much store.
Beautiful as in the photo, for forged well.
Item arrived well-packed and shipping is really fast! Thank you store! :)
One of the three cups came broken, money was returned for it. Cups that have come in whole are good and correspond to the description.
Sister mug really liked! Big and beautiful, with a lid
fast shipping, safe packed and best mugs!!!
very nice cup, love it, so beautiful, looks like in a picture .very happy with it ,thanks
Very fast delivery, mug as in the picture!
Delivery up to 2 weeks. Track number tracked. Packed perfectly. Cachesao at altitude. I order for the second time, because my little son broke one (by the way, i should write that this mug has already fallen several times from a decent height and withstood a blow). The original design and pattern will not clog, my often in the dishwasher. Thank You
Very good quality, and received quickly.